If you wish to receive a copy of your personal data that we have on our records, you can make a request via the contact page. Once we receive your request, we will send you the data via email within seven days.
We put great pride in serving you, inspiring you and finding the right gloves just for you and your loved ones, as well as, helping you care for them. This has been a cornerstone of our business for generations; ensuring that you have gloves that last for generations. Because nothing is more beautiful than great and meaningful traditions being passed on to the next generations.
Christmas gifts can be exchanged until 31st of january 2021.
We ship orders daily Mondays to Fridays.
Orders are dispatched with the most suitable carrier for your location. While we often craft the gloves especially for you, you can expect that we ship your order within 1-6 business days.
We deliver to the following countries:
- Austria (excl. Riezlern)
- Denmark (excl. Faroe Islands and Greenland)
- Finland (excl. Aland Islands)
- Germany (excl. Island Helgoland and area of Busingen)
- Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
- Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles)
- Spain (excl. Canary Islands, Ceuta and Melilla)
- United Kingdom (excl. Isle of Man, Jersey and Guernsey)
- United States of America
If you have a special delivery wish, then contact us for a shipping quote.
The cost of shipping depends on your country of residence:
Denmark: 45 DKK
Rest of Europe: 69 DKK / €9,5
USA: 200 DKK / 30 USD
In the checkout you will see shipping cost in Danish Kroners regardless of your destination.
RETURNS & EXCHANGES
For centuries we have taken great pride in helping you choose the perfect pair of gloves. Why? Because they help giving you warm hands and a happy heart. And, if you choose the right gloves and care for them accordingly, they can last you a lifetime. So we understand if you choose carefully.
Therefore, we offer an easy exchange and return service. For customers within the EU, this service is free of charge.
HOW TO EXCHANGE YOUR ORDER
If you wish to exchange your purchase to a different size or colour, please contact us at firstname.lastname@example.org within 14 days and we will arrange a swift exchange without you having to place a second purchase. Please attach the e-mail with your order number and the style and size you want to exchange to.
HOW TO RETURN YOUR ORDER
If you wish to return your order please contact us at email@example.com within 14 days after receiving your order. Please attach your order number and reason for return. We will answer with a prepaid return label for you.
HOW TO SEND YOUR ORDER BACK
For the return, simply follow the steps below:
- Inform us that you want to return your order at firstname.lastname@example.org.
- Prepare the package with the items you wish to return.
- Print and attach the prepaid return label to your parcel - you will receive it via e-mail after contacting us.
- Book a pickup by contacting your local GLS or return your parcel to your nearest return point.
We recommend that you obtain proof of postage (receipt) when returning goods to us.
8960 Randers SØ
Alternatively, you are welcome to return and exchange your RHANDERS products in our stores. Please note that we need an order number to proces an exchange or return.
When we receive your returned package we will arrange your refund (excluding original shipping cost) and a notification e-mail will be sent to you. We aim to process a refund within 24 hours of receiving your parcel, or of receiving evidence of you having sent back the parcel. After you have received the e-mail, please allow 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, this delay is outside our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card, we will contact you to arrange an alternate means of refunding your order.
Should you have any questions regarding your return, please do not hesitate to contact us.
Please note that items with personal monograms cannot be refunded.
If you have any quality questions or need mending of your RHANDERS products, please write to email@example.com. We will be more than happy helping or guiding you to the right solution.
Please note that we take no responsibility for discoloring caused by dark colours or for wrongly handled, maintained or washed products.
GENERAL DATA PROTECTION REGULATION (GDPR)
If you wish to delete your account along with your personal information, please login to your account, go to 'My Details' and click 'Delete Account'. This will permanently erase your personal information, therefore kindly note that we will not be able to reinstate your account.