We put great pride in serving you, inspiring you and finding the right gloves just for you and your loved ones, as well as, helping you care for them. This has been a cornerstone of our business for generations; ensuring that you have gloves that last for generations. Because nothing is more beautiful than great and meaningful traditions being passed on to the next generations.   

Terms and conditions apply to all packages shipped from (“RHANDERS.com”), Strømmen 38, 8960 Randers SØ, Denmark, to private customers who place orders on our online shop.

On this page, you will find everything you need to know about your purchase on RHANDERS.com. If you are still missing any information, you are more than welcome to contact our Customer Service at customerservice@rhanders.com. 

ABOUT

RHANDERS.com is owned and operated by RHANDERS ApS
Registration no. (DK CVR): 29188939
Address: Strømmen 38, 8960 Randers, Denmark
Telephone number: +45 31 18 69 84
E-mail: customerservice@rhanders.com

PAYMENT

At RHANDERS.com, we accept the following payment methods, and we will only charge your card once your order has been dispatched from our warehouse. We do not add any card fees.

• Visa
• MasterCard
• American Express
• UnionPay
• Shop
• MobilePay
• Apple Pay
• Google Pay

Kindly note, some of the above mentioned payment methods may not be available in all countries.

RESERVATION OF FUNDS
If you are paying with an international payment card, the amount will be reserved immediately. The funds will remain reserved on your card or account until: 

• We charge the full amount when we ship your order, or 
• The funds are released according to the agreement with your card issuer. 

You can read more about the rules and regulations for your specific card with your card issuer. 

PRICES, FEES & SHIPPING
All prices at www.RHANDERS.com include VAT. We reserve the right for typographical errors, sold-out items, technical issues, price changes, as well as changes in Danish VAT and duties. Once you have completed your order, you will receive an order confirmation by e-mail. 

At RHANDERS.com, we offer free shipping on purchases over DKK 799 in Denmark.

• GLS Parcel Shop - DKK 35
• GLS Home Delivery - DKK 55
• Europe - From DKK 59/From EUR 8
• Worldwide - From DKK 240/From USD 35

In the checkout you will see shipping cost in Danish Kroners, DKK, regardless of your destination. 

Kindly note that international customers should be aware that local customs duties and import taxes may apply. These charges are not included in our prices or shipping costs and must be paid by the recipient. RHANDERS ApS cannot refund customs or import fees, and we have no control over these charges. Customers may therefore receive a separate customs invoice after their order has been delivered. 

DELIVERY

• Denmark 1-4 business days
• Worldwide 4-7 business days

The delivery time may be longer during sales periods and holidays.
The delivery time on custom-made items and products with a personal monogram is up to 10 business days.

If you have a special delivery wish, please contact us for a shipping quote at customerservice@rhanders.com.

PURCHASE & PICK-UP IN STORE
Purchase your items online and choose to pick up your order in one of our boutiques, if it is in stock there. Remember to bring your order confirmation or order number. 

Find the addresses of our boutiques here.

RIGHT OF WITHDRAWAL

At RHANDERS, we offer a 14-day right of withdrawal for consumers, valid from the day you receive your items. Yet, there are certain exceptions. These are specified below: 

PERSONALISED MONOGRAM
Kindly note, it is not possible to cancel or return products that have been made with personal monograms - this is also stated on the monogram order page. 

CUSTOMISED OR CUSTOM-MADE PRODUCTS
Kindly note, it is not possible to cancel or return products that are custom-made or tailored specifically for you, and, therefore, does not follow our standard options.

EVENTS
Kindly note, it is not possible to cancel or refund tickets purchased for events held by RHANDERS on a specific date.

You cannot exercise your right of withdrawal by refusing to accept the delivery without also notifying us. If you refuse to accept the item, the actual shipping costs will be deducted from the refund amount for the returned goods you have refused to receive. 

RETURNS

You have 14 days to return the item(s) to us after you have received it. You are responsible if the package is lost on its way back to our warehouse, or if any damage occurs during transport.

You can read more about exchanges and returns here.

INTERNATIONAL CUSTOMERS 
You have 14 days to return the item(s) to us after you have received them. Customers within or outside the EU are kindly asked to contact our Customer Service at customerservice@rhanders.com and inform us whether they wish to exchange or return the item(s).

You are responsible if the package is lost on its way back to our warehouse or if any damage occurs during transport.

CONDITION OF THE ITEM(S) WHEN RETURNED
You are only liable for any deterioration in the value of the item that results from handling other than what is necessary to determine the item’s nature, characteristics, and the way it functions. In other words, you may try the item in the same way as you would have in a physical store, but you may not take it into actual use. If the item(s) has been tested or used beyond what is described above, we consider it used. This means that if you cancel your purchase, you will only receive a partial refund or no refund at all, depending on the item’s commercial value. In some cases, this may mean that you can only have the shipping costs refunded.

The item(s) must be returned with the original tags, etc., if you want to ensure that you receive a full refund. Remember to include the order confirmation you received by e-mail.

EXCHANGE YOUR ONLINE ORDER

If you wish to exchange your purchase for a different size or colour, we kindly ask you to complete your return form within 14 days of receiving your item(s). To return an online order, simply follow the steps below:

1. Fill out the return form.
2. Prepare the package with the items you wish to return.
3. Print and attach the prepaid return label, which will sent to you.
4. Drop off the return package at a GLS Parcel Shop near you. 
5. We recommend that you obtain proof of postage (a receipt) when returning items to us. 
6. We will arrange a quick exchange for you, without the need for you to place a new order.

Return address: 
RHANDERS
Strømmen 38
8960 Randers SØ
Denmark

We only accept packages that are sent directly to the above address.

Alternatively, you are welcome to return and exchange your RHANDERS products in our boutiques. Kindly note that we require an order number to assist you with an exchange or return. 

If you have any questions, you are welcome yo contact our Customer Service at. customerservice@rhanders.com.

Please note that products made with personal monograms cannot be exchanged - this is also stated on the monogram order page.

REFUND
When we receive your returned package, we will process your refund (excluding original shipping cost), and you will receive a notification e-mail. We strive to process a refund within 24 hours of receiving your parcel. 

Kindly note that it may take up to 10 business days for the refund to be credited to your account. The refund will be issued using the same payment method you used for the purchase. 

Please note that items with personal monograms, custom orders, or tickets for events cannot be refunded.

GIFT CARDS & CREDIT NOTES

Gift cards and credit notes are valid for 3 years from the date of issue. The date of issue us stated on the gift card/credit note. Gift cards/credit notes can be used both online at RHANDERS.com and in our boutiques in Randers, Aarhus, and Copenhagen. Gift cards can be purchases both in our boutiques and on our webshop. 

When purchased through the webshop, the gift card will be sent electronically to the specified e-mail address.

CLAIMS

If you have any questions regarding quality or repair of your RHANDERS products, kindly reach out to our Customer Service at customerservice@rhanders.com. We will be happy to guide or assist you. 

We offer a 24-month warranty period defects that - contrary to expectations - were already present at the time of the purchase.

Kindly note we take no responsibility for discoloration or colour transfer caused by dark leather colours, or for incorrect handling, washing, or care of the products.

PRIVACY POLICY

In order to enter an agreement and make a purchase at our webshop (www.RHANDERS.com), we do need the following information about you:

• Name
• Address
• Telephone number
• E-mail address
• Information on what you have purchased

We handle your personal information for the purpose of delivering the item(s) to you and handling any inquiries related to your purchase. The process is carried out in accordance with the RHANDERS ApS privacy policy. Here you can read more on how your information is handled, when it is deleted, and what rights you have as a data subject. 

GENERAL DATA PROTECTION REGULATION (GDPR)
If you wish to delete your account along with your personal information, you must log in to your account, go to 'My Details' and click 'Delete Account'. This will permanently delete your personal information, therefore, please note that we will not be able to reinstate your account.