We will gladly pack your online purchases in beautiful gift boxes or bags and enclose a handwritten, personal card of your choice.

Yes, it is possible to return or exchange an online order in one of our RHANDERS stores. 

We kindly ask you to bring your confirmation e-mail, our phone number, or the e-mail used for the purchase. Then we can easily find your online order in our system and ensure a quick exchange of items.

Christmas Delivery & In-Store Pickup

To ensure your gifts arrive in time for Christmas, we recommend placing your online order no later than December 20, 2026, for delivery before December 24.

If you prefer to collect your order in person, you are welcome to place your order online and pick it up in one of our RHANDERS stores until December 23, provided the selected items are in stock at your preferred store.

For items that need to be transferred to your selected store, we kindly ask you to place your order no later than December 20.

• Denmark: 1–4 business days.
• Worldwide: 2–7 business days.

Christmas gifts can be returned or exchanged until Thursday, January 14, 2027.

• If you wish to return your online order, you have to complete our return form
• it is possible to return or exchange an online order in one of our RHANDERS stores. 

We kindly ask you to bring your confirmation e-mail, our phone number, or the e-mail used for the purchase. Then we can easily find your online order in our system and ensure a quick exchange of items.

• Yes, you will a refund, kindly note that it may take up to 10 business days for the refund to be credited to your account. The refund will be issued using the same payment method you used for the purchase. 
• When we receive your returned package, we will process your refund, and you will receive a notification e-mail. 
• We strive to process a refund within 24 hours of receiving your parcel. 

Yes, you are welcome to place your order online and collect it in one of our RHANDERS stores.

• Gift cards are delivered by email right after your purchase for your to print and the email contains instructions on 'how to redeem the gift card' at checkout. 
• Can also be purchased in stores
• Your RHANDERS gift card is valid 3 years from the date of issue. The date of issue is stated on the gift card.

At RHANDERS.com, we offer free shipping on purchases over DKK 799 in Denmark. 

• GLS Parcel Shop: DKK 35
• GLS Home Delivery: DKK 55
• Europe: From DKK 59/From EUR 8
• Worldwide: From DKK 240/From USD 35

In the checkout you will see shipping costs in Danish Kroners, DKK, regardless of your destination. 

Kindly note that international customers should be aware that local customs duties and import taxes may apply. These charges are not included in our prices or shipping costs and must be paid by the recipient. RHANDERS ApS cannot refund customs or import fees, and we have no control over these charges. Customers may therefore receive a separate customs invoice after their order has been delivered from the courier.

When purchasing online, you will receive an e-mail with your tracking information when your order has been registered with the shipping company.

• Denmark: GLS
• Worldwide: TNT/FEDEX

• At RHANDERS, we offer a 14-day right of withdrawal for consumers, valid from the day you receive your items. Yet, there are certain exceptions. These are specified below: 
• PERSONALISED MONOGRAM
  Kindly note, it is not possible to cancel or return products that have been made with personal monograms - this is also stated on the monogram order page. 
  
  
• CUSTOMISED OR CUSTOM-MADE PRODUCTS
  Kindly note, it is not possible to cancel or return products that are custom-made or tailored specifically for you, and, therefore, does not follow our standard options.